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                  Contact information


                  Customer Service - Home (Other)
                  Monday - Friday 7 a.m. to 7 p.m. EST
                  Email us

                  855.637.6513

                  Customer Service - Home (Orlando)
                  Monday - Friday 7 a.m. to 7 p.m. EST
                  Email us

                  407.629.1010

                  Customer Service - Home (Pinellas)
                  Monday - Friday 7 a.m. to 7 p.m. EST
                  Email us

                  727.443.2641

                  Customer Service - Business
                  Monday - Friday 7 a.m. to 7 p.m. EST
                  Email us

                  877.372.8477

                  Hearing or Speech Impaired

                  711 (TTY or TDD Relay Service) 
                  Report Energy Theft  800.700.8744
                  Report Copper Theft  800.700.8744
                  Media Contacts  800.559.3853 
                  Investor Relations  800.488.3853 
                  Report Fraud & Scams  800.700.8744 
                  Report Environmental Concern  855.355.7042 
                  Grid Strengthening  800.729.3401 






                  Mailing addresses

                  Mail Payments:
                  Duke Energy 
                  P.O. Box 1004
                  Charlotte, NC 28201-1004

                  Overnight or Express Mail:
                  Duke Energy 
                  10101 Claude Freeman Dr. 225N
                  Charlotte, NC 28262

                  General Correspondence:
                  Duke Energy
                  P.O. Box 14042
                  St. Petersburg, FL 33733

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